How Website Support Became a No-Brainer for Our Clients
A few years back, we started noticing a pattern with the businesses we worked with.
Sure, they had websites — but no one was really taking care of them. And more importantly, they weren’t getting much value from them.
These sites were just sitting there. Not driving new leads. Not reflecting the professionalism of the business. Not helping tell their story or convert visitors into customers.
It wasn’t because these business owners didn’t care — they simply didn’t have the time, technical knowledge, or internal staff to make their website work for them.
On top of that, many were running into frustrating tech problems: slow load times, expired SSLs, broken contact forms, and developers who disappeared the moment something needed fixing.
They needed someone who would take ownership — who could make the site not just run, but actually help their business grow.
We saw a clear gap in the market — between faceless hosting companies and DIY website builders that disappear after launch. We wanted to fill that gap with real, responsive support from a team who knows your site and actually cares about your business.
Here’s what we offered — and still do:
- ✅ We move your site to secure, high-speed hosting
- ✅ We fix SSL and domain issues
- ✅ We clean up broken plugins, slow load times, and error messages
- ✅ We handle ongoing edits, backups, patches, and monitoring
- ✅ We answer the phone and know your site inside and out
All for a flat monthly fee that’s fair, simple, and works for both of us.
When we offered this to a handful of clients, it was an easy yes. They liked the idea of knowing their website was finally “handled.” They liked the fixed pricing. And they especially liked not having to rely on freelancers or wait 3 days for a reply to a support ticket.
Today, website support is one of the most valued services we offer — and we’re ready to help more small businesses benefit from it.
