Why We Offer Website Support

A few years ago, we noticed something happening again and again with the businesses we served. They had a website — of course — but behind the scenes, it was a different story.

Some had sites running on outdated, cheap hosting. Others were constantly battling slow load times, broken plugins, expired SSLs, and developers who disappeared when something needed fixing. A few didn’t even know who had access to their domain.

These weren’t careless or tech-illiterate business owners. These were smart, successful people — they just didn’t have the time (or desire) to chase down tech issues, updates, or support tickets.

They needed someone who could just take it off their plate — the same way we already manage their IT.

So, we made a decision: We’d become the website team small businesses could finally count on — not just for hosting, but for the full stack of support, maintenance, troubleshooting, and long-term peace of mind.

We saw a clear gap in the market — between faceless hosting companies and DIY website builders that disappear after launch. We wanted to fill that gap with real, responsive support from a team who knows your site and actually cares about your business.

Here was (and is) our offer:

• ✅ We move your site to secure, high-speed hosting
• ✅ We fix SSL and domain issues
• ✅ We clean up broken plugins, slow load times, and error messages
• ✅ We handle ongoing edits, backups, patches, and monitoring
• ✅ We answer the phone and know your site inside and out

All for a flat $150/month.

When we offered this to a handful of clients, it was an easy yes. They liked the idea of knowing their website was finally “handled.” They liked the fixed pricing. And they especially liked not having to rely on freelancers or wait 3 days for a reply to a support ticket.

Today, website support has become one of the most valued services we offer.