Best IT Support Company in Grand Rapids. Call us at (616) 816-5375

Grand Rapids IT Support

IT Support Built on Trust, Reliability & a WOW Experience

At SCS, we don’t just fix IT problems—we become part of the team. Our deep client relationships are built on trust, reliability, and long-term success, ensuring you always have a dedicated partner—not just a help desk.

An IT Partner That Feels Like an Extension of Your Team

At SCS, we take ownership of your technology as if it were our own. We build real relationships, truly care about your success, and keep IT simple—so you never feel lost, frustrated, or unheard.

A WOW Experience—with a Personal Touch

We don’t just respond to tickets; we take the time to understand your business and tailor solutions to your needs. With expert support and a proactive approach, we make IT stress-free.

  • Comprehensive IT Support & Maintenance

    Our all-inclusive IT support is more than just a help desk—you get a full IT department. We provide proactive monitoring and preventative maintenance to address issues before they cause downtime, keeping your business running smoothly.

  • Keeping Your Business Running—Reliably & Securely

    Downtime is costly—which is why proactive maintenance is at the core of what we do. By detecting and resolving issues before they escalate, we prevent disruptions and ensure your systems operate at peak performance.

  • Strategic IT Planning & Roadmaps

    As your technology partner, we develop IT roadmaps that evolve with your company’s needs, ensuring you’re always one step ahead. Our goal is to make sure your IT infrastructure supports growth, enhances security, and gives you a competitive advantage.

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A Dedicated Team That Knows You by Name

From day one, you’ll be assigned a primary and support engineer—a team that understands your systems, your goals, and your vision. No more dealing with random technicians who don’t know your business.

  • Rapid Response, Measured in Minutes—Not Hours

    We prioritize speed and efficiency, ensuring you get help within minutes of submitting a request. No waiting. No wondering. Just fast resolutions when you need them.

  • A You-Focused Approach—Without You, There Is No Us

    For 25 years, we’ve supported businesses like yours by building long-term partnerships based on trust. We don’t just maintain your IT—we become part of your team, helping your business thrive for years to come.

IT Support Grand Rapids
IT Support team
Give us a call (616) 816-5375

🚀 Ready for a WOW Experience?

At SCS, we provide proactive IT support that prevents problems before they start, a dedicated team that understands your business inside and out, and fast, expert service to keep your technology running seamlessly.

Frequently asked questions

How much does outsourced IT Support cost?

Based on the size and specific needs of your network, we can design a monthly plan that makes sense for both of us. You'll have the luxury of knowing what your monthly IT expenditures will be ahead of time. And, because we’re not nickel-and-diming you on every system tweak or shared bit of advice, you can feel confident that our recommendations are in your best interests. After all, it’s in our best interest to keep your system up and running at optimum efficiency and capacity. Our flat-rate, managed approach to IT support and service pretty much requires it.

Is “All-you-can-eat” support really unlimited?

Yes. ITsupport360° provides unlimited support for your network (workstations, servers, printers, etc.) with no hidden fees. The only additional cost outside the agreement would be special projects like phone system installs, server upgrades, hardware acquisitions, etc. All the day-to-day support, maintenance and strategic planning is included.

What qualifies as support?

ITsupport360° is intended to cover routine support, maintenance and management of all servers, computers, printers and mobile phones. Any hardware, software or major configuration changes (i.e. upgrading from Windows Server 2012 to Windows Server 2019) would not be included and a separate quote would be provided for your approval.

Do I have to sign a lengthy contract?

Nope. No one likes being locked into something they don’t want anymore. You may request alteration or termination of the service at any time.

What type of businesses do you work with?

All types in all industries, including financial services, healthcare, manufacturing, engineering, professional services, construction—and that’s just the short list. For references, please contact us.

Do you offer Nonprofit/Education or volume discounts?

Yes, simply reach out and we would be happy to work with you to meet your budget requirements.

Grand Rapids Office

  • (616) 816-5375
  • 2922 Fuller Ave NE, Suite 206
    Grand Rapids, MI 49505

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