IT Support Company in Grand Rapids. Call us at (616) 988-1600

Grand Rapids IT Support

Finally, IT Support That Works the Way You Expect.

We answer the phone, follow through, and keep your systems secure and fully supported—with predictable pricing and no surprises.

Support That Feels Different — Because It Is.

We’ve heard the stories: support tickets that disappear, technicians who never follow up, and businesses left waiting while nothing gets fixed. That’s not us. We answer the phone, we follow through, and we fix the issue — without the hassle.

Built on Real Relationships.

We don’t just respond to tickets — we take the time to understand your business and tailor solutions to your needs. With expert support and a proactive approach, we make IT stress-free.

  • Comprehensive IT Support & Maintenance

    Our all-inclusive support is more than just a help desk — it’s like having a full IT department. We proactively monitor and maintain your systems to catch issues early and keep your business running smoothly.

  • Keeping Your Business Running—Reliably & Securely

    Downtime is expensive, which is why proactive maintenance is central to everything we do. We detect and resolve issues before they escalate, preventing disruptions and keeping your systems performing at their best.

  • Strategic IT Planning & Roadmaps

    As your technology partner, we create IT roadmaps that grow with your business. Our goal is to ensure your infrastructure supports long-term growth, enhances security, and gives you a competitive edge.

IT Services near me

A Dedicated Team.

From day one, you’ll be assigned both a primary and a support engineer — a team that understands your systems, your goals, and your vision. No more dealing with random technicians who don’t know your business.

  • Rapid Response, Measured in Minutes—Not Hours

    We prioritize speed and efficiency, resolving most requests within minutes. No waiting. No wondering. Just fast, reliable support when you need it most.

  • A You-Focused Approach—Without You, There Is No Us

    For 26 years, we’ve supported businesses like yours by building long-term partnerships rooted in trust. We don’t just maintain your IT — we become part of your team, invested in helping your business grow.

IT Support Grand Rapids

A Level of Support That Fits Your Organization.

Compare IT Support Plans

Compare plans side-by-side and pick the right level of support.

Your Risk Level
From most reactive to most managed
Highest Risk → Lowest Risk
A la carte
Reactive support, highest risk
Lite
Essentials and proactive coverage
MSA
Fully managed, lowest risk
Not Available
A la carte
Support is provided only when something breaks or you request help, which means higher risk, slower response, and more surprise downtime.
Non-Project Labor $250 hourly rate
Project Labor $250 hourly rate
Assigned Primary Engineer (PE)
Priority Support & Faster Response (SLA)
Server Monitoring & Maintenance
Workstation Monitoring & Maintenance
Site Infrastructure Monitoring & Maintenance
DNS (Impersonation) Monitoring
Live Cybersecurity Awareness Training (Annual)
Roadmap Planning (vCIO)
Waitlist
Lite
Covers the minimum every business should have in place. This allows us to monitor your systems, reduce issues, improve stability, and move from reactive to proactive support.
Starting at
$200
/mo
Non-Project Labor $200 hourly rate
Project Labor $200 hourly rate
Assigned Primary Engineer (PE) Included
Priority Support & Faster Response (SLA) Included
Server Monitoring & Maintenance Included
Workstation Monitoring & Maintenance Included
Site Infrastructure Monitoring & Maintenance Monitoring Only
DNS (Impersonation) Monitoring Included
Live Cybersecurity Awareness Training (Annual) $600/session
Roadmap Planning (vCIO) Hardware Only
Accepting New Clients
MSA
We handle day-to-day IT support, monitoring, maintenance, security, and planning so your systems stay healthy, predictable, and your team stays productive.
Starting at
$1,050
/mo
Non-Project Labor Included
Project Labor $175 hourly rate
Assigned Primary Engineer (PE) Included
Priority Support & Faster Response (SLA) Included
Server Monitoring & Maintenance Included
Workstation Monitoring & Maintenance Included
Site Infrastructure Monitoring & Maintenance Included
DNS (Impersonation) Monitoring Included
Live Cybersecurity Awareness Training (Annual) Included
Roadmap Planning (vCIO) Included

Why a Waitlist?

To deliver fast response times and a true WOW experience, we limit the number of clients we support. When we’re near capacity, we use a waitlist to ensure every client gets the attention they deserve.

IT Support team
Give us a call (616) 988-1600

🚀 Ready for a WOW Experience?

We would welcome the chance to learn a little more about your organization and create a support plan that fits your needs — no pressure, just a real conversation.

Frequently asked questions

How much does outsourced IT Support cost?

It depends on the size and needs of your network, but we’ll design a monthly plan that makes sense for both of us. You’ll know exactly what your IT costs are each month — no surprise invoices. And because we don’t nickel-and-dime for every little tweak or bit of advice, you can trust that our recommendations are in your best interest. After all, it’s in our best interest to keep your systems running smoothly and efficiently.

Do I have to sign a lengthy contract?

Nope. We don’t believe in locking anyone into something they don’t want. You can adjust or cancel your service at any time.

What type of businesses do you work with?

All kinds — from financial services and healthcare to construction, manufacturing, engineering, and professional services. If you’d like references, just ask.

Do you offer Nonprofit, Education or volume discounts?

Yes! We’re happy to work within your budget. Just reach out and we’ll figure out what makes sense.

Grand Rapids Office

  • (616) 988-1600
  • 2922 Fuller Ave NE, Suite 206
    Grand Rapids, MI 49505

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