Ideal for growing companies with limited IT expertise, our managed IT services provides you with enterprise level IT support for less than you might think. Even better, practically everything is included.
As a growing business, you likely have limited resources to dedicate to managing your IT infrastructure, which can lead to inefficiencies, security risks, and decreased productivity.
That's where we come in.
Our IT management services are tailored to meet the unique needs of growing businesses like yours. We understand that your IT requirements can change rapidly, and we're equipped to help you stay ahead of the curve. Here's how we can help:
Our IT support gives your business access to a complete IT department, a proactive and systematic preventative maintenance plan, and the flexibility to control your budget. Typically, this plan will be of the “all-you-can-eat” variety and will include onsite and remote support, maintenance, user training and security.
We know that downtime can be costly for your business, which is why we offer proactive maintenance and support services to keep your systems running smoothly. Whether you need help with hardware, software, network, or security issues, we're here to help.
We become a true partner and extension of your business, taking the time to understand your goals, then making sure your IT strategy is always aligned with your objectives. Plus, we'll manage outside relationships, like any good IT department would. Acting as the intermediary between you and your technology vendors.
Once a client, you’ll be formally assigned a primary and support engineer, your own team who knows you and your system. This team of familiar faces takes the time to learn about your goals, your vision for your organization, and the way you prefer to use and leverage technology.
Rapid response and resolution is paramount to our user experience—and our ultimate goal—so you can be assured someone is attending to your problem within minutes of receiving a request.
After twenty years of working with hundreds of clients, one develops a sense of what is valued. Our You-Focused approach is the difference between just maintaining your IT and truly becoming part of your team. We're not just one-time problem fixers–we’re here to build relationships with your employees and stay on top of your business needs and goals for years to come.
Say Goodbye to Hidden Costs: Our Outsourced IT Services Offer Simple, Transparent Pricing
We understand the importance of transparency and want our clients to feel confident that they are getting the most value for their investment. Our team will work closely with you to design a solution that meets your needs and provides clear pricing upfront, so there are no surprises down the line. We strive to make the entire process as straightforward and stress-free as possible, allowing you to focus on what matters most – running your business.
Systems must meet minimum baseline requirements. If minimum requirements are not met, a quote will be provided to meet these minimums. Startup costs are equal to 1 month's service fee. No contract obligation or cancellation fees.
Looking for IT Support without a managed monthly agreement? No problem, we offer our professional services "a la carte" as well:
Remote Support / Helpdesk
IT Consulting & Strategy
After-hours Emergency Service
Onsite support (1 hr min.), remote support (1/4 hr min.), project services (4 hr min.), After-hours support billed at time and a half current rates. Normal business hours are 8am - 5pm M-F excluding major holidays. Travel time may be billable outside 30 miles of our office in Grand Rapids.
We would welcome the chance to learn a little more about your organization and put together a tailored plan that best serves your circumstances.
Based on the size and specific needs of your network, we can design a monthly plan that makes sense for both of us. You'll have the luxury of knowing what your monthly IT expenditures will be ahead of time. And, because we’re not nickel-and-diming you on every system tweak or shared bit of advice, you can feel confident that our recommendations are in your best interests. After all, it’s in our best interest to keep your system up and running at optimum efficiency and capacity. Our flat-rate, managed approach to IT support and service pretty much requires it.
Yes. ITsupport360° provides unlimited support for your network (workstations, servers, printers, etc.) with no hidden fees. The only additional cost outside the agreement would be special projects like phone system installs, server upgrades, hardware acquisitions, etc. All the day-to-day support, maintenance and strategic planning is included.
ITsupport360° is intended to cover routine support, maintenance and management of all servers, computers, printers and mobile phones. Any hardware, software or major configuration changes (i.e. upgrading from Windows Server 2012 to Windows Server 2019) would not be included and a separate quote would be provided for your approval.
Nope. No one likes being locked into something they don’t want anymore. You may request alteration or termination of the service at any time.
All types in all industries, including financial services, healthcare, manufacturing, engineering, professional services, construction—and that’s just the short list. For references, please contact us.
Yes, simply reach out and we would be happy to work with you to meet your budget requirements.
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