We're here to help! Call (616) 988-1600

If your IT doesn’t work,
neither do you.
We'll make IT better.

We're more than just one-time problem fixers – we’re here to get your IT working for you, streamlined, and secure. It's about time you LOVED your technology partner.

IT Services for Small Business Grand Rapids

Get a complete IT department and a CIO to go with it.

What makes SCS unique is our method of helping you manage your IT. We say “unique” because most MSPs will offer a restrictive Gold, Silver, or Bronze package that often includes “this, but not that.”
We take a different approach.

Practically everything is included.

Ideal for companies with ten or more employees, ITsupport360° provides you with enterprise level IT support for less than you might think. Based on a flat monthly fee, ITsupport360° equips you with budget predictability and “no-brainer” access to seasoned professionals.

  • IT support, maintenance, training, and security

    Our IT support gives your business access to a complete IT department, a proactive and systematic preventative main­tenance plan, and the flexibility to control your budget. Typically, this plan will be of the “all-you-can-eat” variety and will include onsite and remote support, maintenance, user training and security.

  • Constant oversight and increased reliability

    We’ll keep an eye on your IT systems with proactive monitoring and maintenance. Detecting and resolving many problems before they interrupt your productivity.

  • Strategic IT planning, roadmaps, and vendor management

    We become a true partner and extension of your business, taking the time to understand your goals, then making sure your IT strategy is always aligned with your objectives. Plus, we'll manage outside relationships, like any good IT department would. Acting as the intermediary between you and your technology vendors.

IT Services near me

A dedicated team, strategically organized around you.

Once a client, you’ll be formally assigned a primary and support engineer, your own team who knows you and your system. This team of familiar faces takes the time to learn about your goals, your vision for your organization, and the way you prefer to use and leverage technology.

  • Designed-in rapid response. Measured in minutes not hours

    Rapid response and resolution is paramount to our user experience—and our ultimate goal—so you can be assured someone is attending to your problem within minutes of receiving a request.

  • You-Focused approach. Without you, there is no us

    After twenty years of working with hundreds of clients, one develops a sense of what is valued. Our You-Focused approach is the difference between just maintaining your IT and truly becoming part of your team. We're not just one-time problem fixers–we’re here to build relationships with your employees and stay on top of your business needs and goals for years to come.

IT Support Grand Rapids
IT Support team
Give us a call (616) 988-1600

We're here to help

We would welcome the chance to learn a little more about your organization and put together a tailored plan that best serves your circumstances.

Trusted by 100s of happy customers

We're focused on you, but here's a bit about us.

97.9%

Customer Satisfaction Rating

20

Years in Business

5.0

Rating on Google

IT Support Grand Rapids

Working with SCS has been AMAZING! Technology had always been such a pain point for our organization, but once we began working with SCS we noticed immediate improvement. They are highly responsive, knowledgeable, and committed to doing high-quality work. I am so thankful that we were able to partner with them and that they continue to help our organization grow.

Kalie Bunce
Marketing Director, Alpha Grand Rapids
IT Support Grand Rapids

Chris and his team stepped into a problematic situation for us and was able to point us in the right direction. We moved from our old MSP to SCS and have been very happy.

Our Story

In 1999, while working in the IT department at Herman Miller, I noticed that smaller businesses did not have access to enterprise level IT support — even though they had the same needs as the larger businesses who did.

So, I approached a few associates with the offer of a complete, outsourced IT department and a CIO to go with it. I explained this would include strategic planning, budget predictability, helpdesk support, and systematic preventative maintenance. All for a flat, affordable, monthly fee.

Turned out, this was an easy sell! These business owners loved the idea of having their own IT department. The access to professional expertise, predictable costs, and a dedicated “CIO” was a no-brainer. Within a few months, I had enough clients that I hired my first full-time engineer, (Doug is still with me) and we’re still helping many of these original clients today!

Over the last 20 years, SCS has quietly grown to a team of over 21 IT professionals, and I believe this growth is due to the unique way we do things. We strategically organize our teams around you. You get your own point of contact, a primary engineer, and a group of support staff who really know their stuff. This team of familiar faces takes the time to learn about your goals, your vision for your organization, and the way you prefer to use and leverage technology. We truly become an extension of your business.

It’s this comprehensive, all-inclusive relationship that has made us (and our clients) so successful over the years. To this day, when new organizations learn about us, I often hear things like “you are the best kept secret in West Michigan”.

If you value a truly collaborative relationship, we would welcome the chance to learn a little more about your organization, and put together a tailored plan that best serves your circumstances.

Looking to reduce IT costs?
We'll work with you to meet your budget requirements.

Frequently asked questions

How much does ITsupport360° cost?

Based on the size and specific needs of your network, we can design a monthly plan that makes sense for both of us. You'll have the luxury of knowing what your monthly IT expenditures will be ahead of time. And, because we’re not nickel-and-diming you on every system tweak or shared bit of advice, you can feel confident that our recommendations are in your best interests. After all, it’s in our best interest to keep your system up and running at optimum efficiency and capacity. Our flat-rate, managed approach to IT support and service pretty much requires it.

Is “All-you-can-eat” support really unlimited?

Yes. ITsupport360° provides unlimited support for your network (workstations, servers, printers, etc.) with no hidden fees. The only additional cost outside the agreement would be special projects like phone system installs, server upgrades, hardware acquisitions, etc. All the day-to-day support, maintenance and strategic planning is included.

What qualifies as support?

ITsupport360° is intended to cover routine support, maintenance and management of all servers, computers, printers and mobile phones. Any hardware, software or major configuration changes (i.e. upgrading from Windows Server 2012 to Windows Server 2019) would not be included and a separate quote would be provided for your approval.

Do I have to sign a lengthy contract?

Nope. No one likes being locked into something they don’t want anymore. You may request alteration or termination of the service at any time.

What type of businesses do you work with?

All types in all industries, including financial services, healthcare, manufacturing, engineering, professional services, construction—and that’s just the short list. For references, please contact us.

Do you offer Nonprofit/Education or volume discounts?

Yes, simply reach out and we would be happy to work with you to meet your budget requirements.

© 2020 Specialized Computer Solutions, Inc. - Happy Thursday!

SCS & COVID-19: Service Update